Terms of service

Effective date: 19 October 2025

1) Introduction

These Terms of Service ("Terms") govern your use of the website and online store operated by SIA AXIAL Trade ("we," "us," or "our") and any purchases made through it. By accessing or using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, you should not use our website or purchase products from us.

2) Company information

Service Provider:
SIA AXIAL Trade
Legal form: Limited liability company (SIA)
Registration No.: 40103709466
Address: Dārzaugļu iela 1-112, Rīga, LV-1012, Latvia
Email: [email protected]

3) Use of the website

  • You may use our website only for lawful purposes and in accordance with these Terms.
  • You agree not to violate any applicable laws or regulations, interfere with the proper functioning of the website, distribute spam or malware, or impersonate another person.
  • We may suspend or terminate access to our website for violations of these Terms.

4) Products and orders

  • Product descriptions, prices, and availability may change without notice.
  • By placing an order, you make an offer to purchase products under these Terms. We may accept or reject any order, including in cases of stock unavailability, payment issues, or errors in product information.
  • Upon acceptance, we will send an order confirmation. Ownership of goods passes to you when full payment is received and the goods are delivered.

5) Prices and payment

  • Prices are shown in euros (EUR) and include applicable taxes unless stated otherwise.
  • Payment must be made using the methods offered at checkout. Payments are processed by third-party payment providers; we do not store full card details.

6) Shipping and delivery

  • We deliver to the address provided at checkout. Delivery times and costs depend on your location and selected method.
  • Delays can occur due to factors beyond our control (such as customs or carrier delays). We are not liable for such delays but will assist in resolving delivery issues.

7) Returns and refunds

  • Consumers in the EU may withdraw from an online purchase within 14 days of receiving the goods, without giving any reason.
  • To exercise this right, contact us using the details above. Returned products should be in original condition and packaging. Refunds are processed within 14 days of receiving the returned goods.
  • This right does not apply to personalized or custom-made goods, or sealed goods unsealed after delivery that are unsuitable for return for health or hygiene reasons.

8) Warranty and liability

  • Products are covered by statutory warranty under applicable consumer protection laws.
  • We are not liable for indirect, incidental, or consequential damages unless caused by gross negligence or willful misconduct. These Terms do not limit your statutory consumer rights.

9) Account registration

  • If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
  • We may suspend or terminate accounts that violate these Terms or are inactive for an extended period.

10) Intellectual property

All content on the website, including text, images, logos, product information, and design, is owned by or licensed to SIA AXIAL Trade. You may not copy, reproduce, distribute, or use any content without prior written permission, except for personal, non-commercial use.

11) Personal data

Your personal data is collected and processed in accordance with our Privacy Policy.

12) Contact information

SIA AXIAL Trade
Dārzaugļu iela 1-112, Rīga, LV-1012, Latvia
Email: [email protected]

13) Changes to these terms

We may update these Terms from time to time. The effective date above indicates when they were last updated. By continuing to use our website or purchase products after changes take effect, you agree to the revised Terms.

14) Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Latvia. Disputes arising under these Terms will be resolved by the competent courts of Latvia, unless otherwise required by mandatory consumer protection laws.